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故障報修

  為切實給客戶提供優質、便捷、高效的售后服務,真正落實科海電子股份有限公司的各項承諾,更好地規范故障報修工作,現對故障報修流程服務進行了規范。具體故障報修流程為:

   一、在系統及設備使用過程中,若發現故障可通過以下三種方式進行故障報修:

       ① 電話報修:星期一至星期五 上午08:50至下午6:00  0871-63385999轉1234

            (非正常工作時間可聯系各區域負責人)

       ② 傳真報修:0871-63312778

       ③ 網站報修:可通過下載下方表單填寫后進行故障報修

   二、故障報修時需注明用戶名稱、日期、報修人、電話以及用戶地址,以方便我們的維修人員能及時聯系到您并在最短的時間內趕到現場。

   三、故障報修成功后,我公司會安排相應工作人員與您取得聯系,進一步確認具體故障及協商解決方案。

   四、監控點位故障報修時:需注明故障點位的名稱、編號(平臺上的長編號)以及詳細的故障情況,以確保我們能準確掌握具體的故障。

   五、若是后端機房及監控點位以外的設備故障,需在其他故障內進行詳細的故障描述。

報修流程參照-01.jpg


 



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